Casollo Casino - Player’s withdrawal has been delayed.

Well i have an pending withdraw of 300 euro for 4 weeks now. Before this there were no withdraw problems . Only mine first withdraw take more then an month when it was resolved . Yes i am verified. And no reaction at all on mine mails.

Mine username there vincenzo35

Dear Anton,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Have you received any payment receipt or a reference number for the transaction from the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi Petronella.

I opted for skrill. I did several depo' s and withdraws to this casino. Exept the first on it passed max 1 week.

I play on several casinos and got there answers on mine mails. Casollo give no answers

Thank you very much Anton for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thx will see 🙂

Hello Anton,

I am very sorry to hear about your problem.

I would like to invite Casollo Casino to join this conversation and give us an explanation of why Anton's withdrawal has been delayed.

We would like to ask the Casollo Casino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Well, mine withdraw has processed yesterday after an mail of they could give an reaction on guru😉

Thanks for the update Anton,

I will keep the complaint open until you confirmed you have received the payment, just let us know.

I received the patent

Gr

Anton

Sorry payment

Dear Anton,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Zuzana