Casollo Casino - Player’s struggling to withdraw his bonus winnings.

Dear Jacob,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that the redeemed bonus was 1st Deposit / 100 % up to 500€ https://casollo.com/promotions/? Have you received any update from the casino? What is the status of your withdrawal currently? Is it still marked as "pending"?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. However, I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jacob,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hej Petronela.

Undskyld, jeg havde ikke set du havde svaret før jeg fik en meddelelse om det idag.

Jeg indbetalte via en 300% "Corona deposit bonus" indbetalte 90 euro, fik 270euro i bonus, som endte i en saldo på 360euro (inkl. mit indskud) , hvor jeg så skulle wager ca 13.000 euro.

Og ja, det fik jeg så gjort. Jeg indbetalte for 23 dage siden 3´/5. Jeg Sendte dokumenter for verifikation osv, for 22 dage siden. Jeg udbetalte for 21 dage siden.

Jeg har ikke hørt ET ENESTE KVÆK fra deres side.. Jeg har sendt MANGE emails.

jo! Det er løgn. Jeg modtager ca 2 mails om ugen fra fjolserne, angående ny "promotion" med 150-200-300% bonuser.. Men det er ALT hvad man hører fra dem. Kæmpe fuskere.

og ja, withdraw er bare "pending" .. Men et eller andet skal de jo skrive, jeg er 100% sikker på de har totalt lukket ned, for ALT, udover indbetalinger.

Thank you very much Jacob for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jacob,

I am very sorry to hear about your issue. I will do my best to help you.

Casollo Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

Hello Jacob, sorry that something didn't work in communication.

We will correct your information. You canceled your withdrawals and on May 16 you requested another withdrawal of € 2,000.

We will take care of this immediately.

Best regard

Support Casollo

Thank you Casollo for your quick reply.

Jacob please let us know as soon as you’ll recieve your winnings.

Hello again.

Thx for answer, both.

-Yes, i did "cancel" me withdraw, and tried again, because nothing happened.. so, yes, i was just trying to get a little bit of information/answer back.. as you may understand.. But sorry, about that, if that is delaying things more than it is..

and yes Zuzana, i will reply happily as soon as I receive my first email/withdraw from casollo, which isnt a new promotion 🙂

Have a great day.

Hej igen.. intet svar modtaget, overhovedet. Har måske fået 6 nye promotion e-mails. Det her er virkelig for useriøst, og jeg håber at i afbryder hvad i nu end har af samarbejde, ligesom diverse andre Forums også har gjort. Og så håber jeg i melder dem til dem man nu end kan melde dem til.

May i ask Casollo Casino if the withdrawal has been processed and money sent? When should the player expect his winnings?

Thank you in advance for your reply.

Ja jeg tænkte det nok.. Ingen svar. Total fusk. Kan du fortælle mig præcis hvad jeg kan gøre for at få lukket deres lorte casino? Hvordan finder men ud af hvem der er ejer af casinoet?

Mvh Jacob

We would like to ask the Casollo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hej igen. Hvad kan man gøre for at få lukket det her casino, og få ejeren i kæmpe store problemer? Det er fandme for sindsygt at det findes så klamme mennesker i denne her verden... folk der arbejder for casollo casino må fandme have en dårlig smag i munden.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.