Casollo Casino - Player’s struggling to complete KYC verification.

sähköposti ei vastaa 4x lähettänyt dokumentit yrittänyt kotiutusta ei mitää tietoa.olen kierränyt bonuksen monta kertaa ja yirttänyt kotiutusta.en suosittele tätä casinoa enään ikinä kenellekkään.

Dear Jouni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did I understand it correctly that you’re experiencing difficulties to complete your account verification? Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Casinos don’t take KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago you have requested your withdrawal and started the verification process? Thank you in advance for your reply.

Best regards,

Petronela

31.5 ensimmäisen kerran yritin kotiutusta ja lähettänyt dokumentit 4x ei mitään vastausta ja lopettivat chatin minulta ku kirjoittelin että mikä homma on

Thank you very much Jouni for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jouni,

I looked at your complaint and will do my best to help you. I would like to invite Casollo Casino into this conversation. Can you specify where is the problem with player’s verification process, please?

Additional comments from the player:

"Do not be afraid produce the casino please contact the police piss it does not make the withdrawal a week and have not answered, I have sent a 5x documents but do not meet abolished the use of the chat will not get any yhteyttä.pelasin all off ku are repatriated mitään.täys kusetus casino.älkää tallettako but there is not nothing gets off even if you play and win"

We would like to ask the Casollo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.