The player from Netherlands had requested a withdrawal two months ago, unfortunately, it has not been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
CasinoWin.bet - Player’s withdrawal has been delayed.
Black points: 343
Amount: €1,902
CasinoWin.bet
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
I have been waiting for my win since November
they always have a different excuse
wait, or is in processing
when I ask, they do not always answer
I feel cheated, robbed
such things are unacceptable they should be punished !!
I think these are irrecoverable money
stay away from this casino, they are very dishonest !!!
Public
Public
2 years ago
Dear ANDRZEJ,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Transactions <transactions@paymentscenter.net>
Pn, 29.11.2021 22:18
Odpowiedz
Prześlij dalej
Do: Ty
Hi ANDRZEJ,
Congratulations! We have received your withdrawal request.
Method: Bank transfer
Transaction ID: 32810243
Amount: 1902 EUR
Description: Bank transfer
*Please note that a bank wire process can take up 7 to 21 business days.
Feel free to contact us at any time at support@casinowin.bet
Best regards,
CasinoWin.bet Payment & Risk Team
CasinoWin <support@casinowin.bet>
Pn, 03.01.2022 14:22
Do: Ty
Hello,
The missing funds were successfully added to your casino balance.
Kind regards,
Joanna
Customer Support Team
CasinoWin
CasinoWin <support@casinowin.bet>
Nie, 16.01.2022 17:26
Do: Ty
Hello,
As we can see in your account, your withdrawal will be accepted. Accepted, it is approved, but our financial team needs to review your data and complete the transaction.
Best regards,
Maria
Customer support team
CasinoWin
Hello
I write to the casino every other day and ask for money
I receive such e-mails, and I do not have the money to this day
Regards
Andrzej
Public
Public
2 years ago
vips <vips@casinowin.bet>
Pn, 03.01.2022 17:37
Odpowiedz
Odpowiedz wszystkim
Do: Ty
Dear Andrzej,
We approved your withdrawal and the funds should be in your account this week.
You are now a VIP player and you dont need to ask the online chat only for tech matters.
Have a great evening.
Emily
The messages I have attached are from the casino
as I already wrote, I do not have money to this day
have a nice day
Andrzej
Public
Public
2 years ago
Dear ANDRZEJ,
I would like to inform you that due to 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.
The casino can reopen this complaint anytime.
