The player from Germany has requested withdrawal a month ago. It has been pending since. The casino failed to respond and we were forced to close the complaint as 'unresolved'.
CasinoWin.bet - Player’s withdrawal has been delayed.
Black points: 111
Amount: €1,000
CasinoWin.bet
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
I am waiting for my payout for more than 1 month and I am always told to wait. Hands off...!!!! I don't know anyone who has ever received 1 cent. The positive comments are fake so be careful. !!! rip off
Automatic translation:
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3 years ago
Dear gizmo49,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
First of all, thank you for your answer.
The payout that I have requested has been shown to me for more than 1 month with the status * still in process. I have contacted the live chat several times, I only get told that I should wait. Today I was back in touch with them and made the sound that I don't want a cent more but only justice and that they get their punishment. I know I won't see a cent of it
Automatic translation:
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3 years ago
Thank you very much, gizmo49, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello gizmo49!
From now on, I will take care of your complaint. I would like to invite representatives of Casinowin into this complaint in order to help us resolve the issue.
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3 years ago
Dear gizmo49,
Could you please specify the website of the casino you were playing in?
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3 years ago
Hello gizmo49,
I have adjusted the casino for your complaint and now I would like to invite representatives of CasinoWin.bet into this complaint in order to help us resolve the issue.
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3 years ago
We would like to ask CasinoWin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
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3 years ago
Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I sincerely hope you won’t come across a problem like this again.
The casino can reopen this complaint anytime.
