The player from Portugal has requested withdrawals. Unfortunately, payments seem to be delayed. Player’s complaint has been resolved successfully.
CasinoVoila - Player’s withdrawals have been delayed.
Amount: €3,332
CasinoVoila
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
CasinoVoila has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello.
I found this casino here at Casino Guru and noticed that it is a relatively new casino on the market.
I currently have €3332.58 in pending withdrawals and I have already informed myself in the live chat:
-I was told that the payment would be made within 48 hours and in full (there is a limit of €5000 per week).
-They also said my account was verified and ready to withdraw.
Since the casino is relatively new, I would like to have this complaint open and get the casino guru's assistance in assisting with my payout. At the moment we are already going in 1 and a half days and I still haven't had any information from the casino.
May it also serve as a kind of feedback for people interested in playing here.
The support system, vendors and payment system are 100% and the best on the market. I recommend.
Let's see how long it takes to pay.
Automatic translation:
Public
Public
2 years ago
Dear Jdksk,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many days ago were your withdrawals requested?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
2 years ago
Translation
I just got paid.
The casino did what it said and again the casino guru sharing the best casinos on the market.
Thank you both!
I recommend this casino 101%!
Automatic translation:
Public
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jdksk, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
