HomeOnline casinosCasinoVoila Review

CasinoVoila Review

avatarZuzana C.
Last updated 07/2023
Safety Index
4.0
User feedbackNot enough data
2 reviews
avatarZuzana C.
Last updated 07/2023

Casino closed

CasinoVoila has been closed and no longer operates.

Doesn't accept players from Ohio
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Pros and cons

  • Casino accepts players from many countries
  • Extensive collection of games from multiple providers
  • Live chat support is available 24/7
  • Low withdrawal limits (5000$/month)
  • Not all payment methods are available for all countries

CasinoVoila Review

The goal of this review was taking a closer look at CasinoVoila. Our expert team used our casino review process to check how it performs and where it lets players down. To form a clear view of this casino's safety, our expert team looked at its Terms and Conditions, licenses, player complaints, support, and limits. They used this data to decide where this casino falls between safe and legit and a clear scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. CasinoVoila scored Low Safety Index of 4.0, implying a deficiency in fairness and safety as per our evaluation standards. Take a look at our full CasinoVoila review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Fairness and safety of CasinoVoila

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our CasinoVoila review, we carefully went through and inspected the Terms and Conditions of CasinoVoila. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

According to our approximate calculation or collected information, CasinoVoila is an average-sized online casino. This casino has a very high value of denied payouts in player complaints with respect to its size. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include CasinoVoila. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

All of that, together with other factors considered in our review, has resulted in CasinoVoila having a Safety Index of 4.0, which is a Low value. We advise players to avoid this casino and explore alternatives with a higher Safety Index.

Note: As far as we are aware, CasinoVoila is interconnected with 3 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of CasinoVoila. The relationship between these casinos has led to a lower Safety Index than it would have been otherwise for this casino.

CasinoVoila Terms and Conditions

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of CasinoVoila during our review.

Player complaints about CasinoVoila

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We currently have 0 complaints directly about this casino in our database, as well as 34 complaints about other casinos related to it. Because of these complaints, we've given this casino 10,664 black points in total, out of which 10,664 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

CasinoVoila user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

So far, we have received only 2 player reviews of CasinoVoila, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

CasinoVoila company data and licenses

CasinoVoila is owned by Mountberg B.V. and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.

CasinoVoila has a gambling license issued by Curaçao Gaming Authority in Curaçao.

Win and withdrawal limits, payment options

CasinoVoila accepts deposits via 9 payment methods. This includes: Skrill, Neteller, Mastercard, VISA, AstroPay, Flexepin, Cashlib, Dolcepay, MuchBetter.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
EUR 2,000 per week No win limit
EUR 5,000 per month
USD 2,000 per week
USD 5,000 per month
NOK 18,000 per week
NOK 45,000 per month
CAD 2,000 per week
CAD 5,000 per month
CHF 2,000 per week
CHF 5,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at CasinoVoila.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Spanish Yes Yes No
German Yes Yes No
French Yes Yes No

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at CasinoVoila, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of CasinoVoila to be good.

CasinoVoila slots and casino games

CasinoVoila has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Craps and dice, Scratch cards, Other card games, Other games.

Games from 45 casino game providers are available. This includes Novomatic, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, ELK Studios, Ezugi, Endorphina, Wazdan, Rabcat, Booming Games, Tom Horn, 2By2 Gaming, High 5 Games, Relax Gaming, Betgames, Gameburger Studios, Gacha studios, Switch Studios, Fantasma Games, Swintt, Felt Gaming, Boomerang Studios, Pulse 8 Studios, Spadegaming, Neko Games, OneTouch, Kalamba Games, Revolver Gaming, High Flyer Games, Northern Lights Gaming, Just For The Win, Games Lab, Foxium, Golden Rock Studios, Hacksaw Gaming, Triple Edge Studios, Crazy Tooth Studio, Reel Play.

Bonuses and codes offered by CasinoVoila

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

As of right now, our database holds 1 bonus from CasinoVoila:

  • 100% up to €1,000 and up to 50 extra spins

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Company info

  • Owner Mountberg B.V.
  • Established 2022
  • Estimated annual revenues < $1,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasinoVoila. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Fair
Issues found: 0
Last updatedLast updated

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Small casinoMedium group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio
Very bad
Total complaints: 2
Last updatedLast updated
  • Opened 0
  • Unresolved 0
  • Resolved 2
  • Rejected 0
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Slightly negative
    Last updatedLast updated
    • Low withdrawal limit: 5,000 CHF / month

    There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

    Licensing authorities

    Complaints about CasinoVoila
    Submit a complaint

    Games

    Explore the game selection available at CasinoVoila. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

    Game types

    Slots
    Roulette
    Blackjack
    Betting
    Video poker
    Bingo
    Baccarat
    Jackpot games
    Live games
    Poker
    Craps and dice
    Keno
    Scratch cards
    eSports betting
    Crash games
    Available: 9 Not Available: 6

    User reviews of CasinoVoila

    This is a place to share experience with CasinoVoila. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

    User feedback:
    Not enough data

    Rated by 2 users

    Very positivePositiveNeutralNegativeVery negative

    Do you have any experience with this casino?

    Write a review
    Casino Guru
    We want players to understand gambling.
    • 3 years ago
    Was a bit skeptical at first because the casino is relatively new and the individual reviews were very mixed.
    Won around €8,000 there. The verification and the payout of the profit worked perfectly. One star deducted because of the limits. However, the limits change as soon as you have reached VIP status.
    • reliable payouts
    • Limits relatively low
    • 3 years ago
    No winnings possible.. at Gates of Olympus you only get 20€ for a 5€ bet... Such rubbish.. that has nothing to do with gambling anymore.. but fraud. Rtp rate very low .. keep your hands off it!
    • No winnings possible
    • Rtp rate very low

    CasinoVoila discussion

    Discuss anything related to CasinoVoila with other players, share your opinion, or get answers to your questions.

    Casino Guru
    We want players to understand gambling.
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