The player from Australia is criticizing difficulties regarding changed payment methods and processing times. Player’s complaint has been resolved successfully.
Casinonic - Player complains about payment methods.
Amount: A$2,500
Casinonic
Safety Index:Very highSafety Index
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9.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Since changing payment providers this casino has gone down hill. Firstly they were charging extra on deposits and now they have stopped deposits via debit cards. With withdrawals it would take a few days and I’d have my withdrawal. Now they take over a week and a half if not longer. The site says withdrawal to debit cards only takes 1-3 days but the site won’t allow you to use that method only bank transfers.
Public
Public
4 years ago
Dear Steph,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
I can only recommend sharing your experience on our Forum https://casino.guru/forum, where it will be accessible and visible for more players.
Are there any funds being held by the casino? Please do not hesitate to contact me if there is anything else, we could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
4 years ago
Thank you very much, Steph, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint? Thank you in advance for your reply.
Public
Public
4 years ago
My complaint is still relevant in my eyes but yes you can close the case. Thank you
Public
Public
4 years ago
As the complaint has been resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Steph, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
As I mentioned earlier I can only recommend sharing your experience on our Forum https://casino.guru/forum, where it will be accessible and visible for more players. Since the casino doesn’t hold any of your funds and you’ve received all your winnings we consider this issue to be solved.
Best regards,
Petronela
Casino.Guru
