The player from Germany has requested two withdrawals. Unfortunately, payments seem to be delayed. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
Casinoly - Player’s withdrawals have been delayed.
Amount: €800
Casinoly
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Currently 2 payouts are looking.
800€ in total. Both payments must have long been transferred to the bank account according to your own terms and conditions. The casino puts players off with every payout due to technical issues or higher inquiries to the finance department. That is dishonest and shouldn't exist like that. I finally want my money.
Emails are no longer answered. Chats are simply closed by employees.
I ask for confrontation with the casino and effective solution
Automatic translation:
Public
Public
2 years ago
Dear denizjansen45,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many days ago were your withdrawals requested?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
PS: Could you please advise if you received winnings from your previous complaint?
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2 years ago
Translation
I am verified and also received money a long time ago. However, the request is now 1 week ago and the terms and conditions of casinoly are broken here. So I don't think it's ok to be kidding the player like that
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Public
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2 years ago
Translation
Edit : the funds were transferred in full after I sent 80 emails to the responsible department from yesterday to today. A confirmation email of the payment was not sent as usual.
I cannot recommend the casino to anyone due to the intentional and disproportionate withdrawal delays
Automatic translation:
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2 years ago
Translation
The winnings from the previous complaint were paid out at 50% and were intentionally delayed again and again.
Automatic translation:
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2 years ago
Thank you, denizjansen45, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
