The player from Italy has requested withdrawal one week ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Casinoly - Player’s experiencing difficulties withdrawing his winnings.
Amount: €450
Casinoly
Safety Index:Very highSafety Index
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9.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Withdrawal pending from 1 May. Today 9 May the Withdrawal is still in the queue when theoretically 5 working days are needed for evasion. I hope everything goes well
Automatic translation:
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2 years ago
Dear Mirko20682,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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2 years ago
Translation
I haven't been asked for KYC verification yet.
Now I have contacted them again in chat and they tell me that tomorrow 10/05 the withdrawal will be unblocked.
Let's hope!!!
I'll keep you up-to-date.
Thanks so much for your support and have a nice day
Automatic translation:
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2 years ago
Hello Mirko20682,
Have there been any developments since our last conversation, please?
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2 years ago
Translation
Hi Petronela, I received the payment email exactly 10 minutes ago !!!
Finally everything went well, thank you very much for your help
Automatic translation:
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mirko20682, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
