Casinoin - Player’s criticizing false advertisement of bonus.

Good Evening. I have received a message from casinoin that on my first deposit I will have an offer of 150% as a new member + 100 free spins. I found it calling and made the deposit. After making the deposit I spent a lot of time in the chat and sent him the message they sent me on my mobile where it said 150% + the 100 plus. Free spins. With all their might, they actually gave me 150% of the deposit. I ask her about the free spins and they tell me that when the bonus runs out you will get them too. Some days I struggle to get by. And they answer me but things. For example, I tell them the spins of the first deposit and they reply that they will enter on Friday. Ok, I say I'm waiting, Friday came and it tells me you didn't make a deposit to get them. Are you kidding me? Please can I send you their message as well

Dear pilixos007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that this is the bonus that you activated?

https://casinoin.io/en/promotion/welcome-csn-all/policy

"200 Free Spins

1. This bonus is valid only for users who have chosen "100% first deposit bonus on Casino" as the first deposit offer.

2. In order to receive the Free Spins, the customer must firstly complete the bonus wagering. As soon as the bonus has been fully wagered and any winnings have been received, the Free Spins will be credited to the customer's account.

3. The winnings from Free Spins must be wagered 10 times within seven (7) days after being credited.

4. The Free Spins can be used on Fruletta from Endorphina."

Have you accumulated any winnings from the match bonus, please?

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear pilixos007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.