Casinoin - Player’s bonus has been activated automatically without his consent.

I have a account with casino in and from the beginning I never used any bonus money as I know that if I am using bonus than I have to wager it many times.on 13 th august 2021 Friday I transferred all my payments and on that day there is not a single bonus than also casinoin added my money in bonus category and after that I told customer support team many times I have not keep any bonus demand than also u gave me bonus so please remove that bonus category and rest of the money with whatever your service charge plz return it to back but they forcefully gave me bonus. For that I have all the proofs with me which states that I am not eligible for any bonus.

Dear Ashish,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m very sorry to hear about your negative experience.

Could you please advise if you have tried to communicate with the casino the option of opting out from any promotional offers prior to starting playing? Have you redeemed or obtained any promotional offers from this casino in the past? Could you please forward your bonus history along with any relevant communication to petronela.k@casino.guru?

Thank you in advance for your reply. Looking forward to hearing from you.

Best regards,

Petronela

Dear Ashish,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.