CasinoFriday - Player’s bonus winnings have been voided.

Amount: €700

CasinoFriday

Safety Index:High Submitted: 12 Sep 2021 | Closed : 27 Sep 2021

Closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Austria had his bonus winnings cancelled due to bonus rules violation. We rejected the complaint because the player didn't respond to our messages and questions.

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Ares1981

Junior Adept

Austria

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3 years ago

OriginalTranslation

So for me it is extremely questionable how you can give a casino with such binary conditions a good reputation! Based on my case you can see very well that the bonuses with deposits are the biggest B ... .. ever!

I deposit 32 euros, get a 32 euros bonus! Thanks to the winnings, I am currently at 700 euros! I played around 500 spins at one euro each! Wagering requirements met: 0% !!!

The support informs me that this is because I have "real money" in the account! So that means something like: gamble everything away until there are only 32 euros in bonus money left! Sorry but that's the crap of the year! The rating you give to such a casino is ridiculous

Automatic translation:

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Petronela

Head of Complaint Resolution Center

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3 years ago

Dear Rene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any specific explanation from the casino which exact rule has been breached and why your winnings have been confiscated? Could you please specify which exact bonus you have redeemed and played?

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

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Petronela

Head of Complaint Resolution Center

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3 years ago

Dear Rene,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Head of Complaint Resolution Center

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.