HomeComplaintsCasinochan - Player was accused of opening duplicate account.

Casinochan - Player was accused of opening duplicate account.

Amount: Can$1,627

Casinochan
Safety Index:Above average
Submitted: 26 Mar 2020 | Case closed : 11 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Canada and his wife, both opened their own casino account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

My wife made an account, then I made my own! We are DIFFERENT people, I guess this isn’t allowed! which is insane! Anyways Casinochan shouldn’t let you create an account from the same IP address is this is a thing! they take your money from the same IP but won’t let you withdraw, say you have a duplicate account, which we DONT! this casino is a HUGE scam! player beware! Truly such a waste of time and money! Interesting they have no problem taking your money but when it comes to withdraw they find loop holes in their very small print that apparently husband and wife aren’t both allowed accounts! SO incredibly brutal! 

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4 years ago

Dear Noah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Most casinos only check for duplicate accounts as a part of the verification process, which is generally done when a player asks for a withdrawal. Please could you clarify if you have tried to communicate this issue with the casino? In this case, it is strongly advised to contact the casino prior opening another account and explain them the situation. Additionally, have you or your wife, redeemed a welcome bonus? Thank you very much in advance for your reply. 

Best regards,

Petronela

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4 years ago

Dear Noah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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