Casinochan - Player’s struggling to withdraw her winnings.

I deposited with interact, the only way to cash out is by bank transfer and it has to be 500.00 or more, i won 300.00. Then they ask 3 months of your bank accounts transactions with address, etc. They make it hard to cashout.

Additional comments from the player:

As per this screenshot they tried to withdraw money from my bank account that i never requested.

Dear Denise,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.casinochan.com/terms-and-conditions:

"Due to the restrictions of the payment processor, the minimum withdrawal amount processed via Wire Transfer is 500 USD/EUR/AUD."

Please understand that limits for deposits and withdrawals are not managed by the casino exclusively. The payment providers may impose limits for the transactions. Have you tried to communicate an option to deposit more funds into your account, and without completing mandatory deposit wagering, to request a new withdrawal?

Looking forward to hearing from you.

Best regards,

Petronela

They suggested that i use ecopayz, this is what i am trying to do. Thank you for your help.

Perfect Denise, please keep me updated. Thank you very much in advance.

Hi again i finally won the 500.00 needed to cash out with bank transfer but now they do not accept my cashout i send them all the information needed, but now they need a pdf copy of my account i cannot do it, i tried and it is not working, i sent screenshot of all my details and it is not enough. Can you help me i am afraid they will find excuses not to pay.

Thank you Denise S***

Thank you very much, Denise, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Casinochan to join us and help us resolve the player's issue.

Hey!

In order to make a cashout with the alternative PSP, players need to deposit with it, to activate it for cashouts.

Dear Denise,

In your case, you selected the Bank Transfer method, however, some details, like the bank branch address was incorrect and due to that, the cashout was canceled. We are unable to proceed with the cashout unless you provide the correct details.

An email with this information was also sent o your email.

Thank you.

Kind regards,

Casinochan

Dear Denise,

In case you can't provide all the required information to the casino to process the withdrawal through bank transfer, maybe you should try a different payment method.

Dear Denise,

Thank you for letting us know that your money has arrived. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru