Casinochan - Player’s complaining about technical issues related to live blackjack games.

there has been so may times they did not pay winnings bets on live blackjacks, both of my betting money and wining amount are just not happen to add into the balance. i tried to contact live chat CS which they were not helpful at all, they are like a robot tell you to just reload the website clear cookies and just wait, of course it is not helping.  

at the end i had to email the manager,  she is very responsive and helping. however, 4 bets that i needed to get the money back only happened to get  2 of them given money back, as i had a screenshot of my games proven i won, if not, good luck, they tell you you lost the games (clearly i did not) and  you just wont get the money.

very disappointing of the system so many mistakes on the technical problems.   

Dear Fong, 

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please, could you forward the screenshots and any relevant communication between you and the casino to my email address petronela.k@casino.guru? I will then contact the casino and ask them for their standpoint. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Fong,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.