Casinochan - Player complains that he didn’t win anything.

Dear Marquez,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Io non capisco , non sembra difficile , e penso di essrmi spiegato in maniera corretta , documentando tutto. In pochi minuti ( neanche ore , sono stati presi 3'500.00 euro . È un RTP congruo?

Could you forward me your game history please? My email address is petronela.k@casino.guru. Thank you very much.

Mandata

Dear Marquez,

Thank you for forwarding part of your game history. Unfortunately, it is still an insufficient evidence that something unfair is going on. You have deposited funds in to your account over a period of 7 hours. I’m sure you understand that DPH (Decisions per hour) on the slots is very high, meaning you can make hundreds of decisions per hour. Decisions include making bets, withdrawing from games, and changing to new games. I’m sorry but I’m rejecting your complaint at this time. Thank you for your understanding and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.