The player from Sweden had had an issue with a delayed withdrawal of 3000 euros from an online casino. Despite the casino having stated that the withdrawal had been processed, the funds had not reached his bank account. The player had made successful withdrawals in the past and had completed the KYC verification process. The issue was later resolved, and the player had confirmed receipt of his funds.
Casino Sky - Player's withdrawal is delayed.
Amount: €3,000
Casino Sky
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Casino Sky has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I made a withdrawal of 3000 euros, was processed successfully , but never sent to my bank account, I contacted them repeatedly and all they say is wait and wait, they say there was an error during withdrawal and we sent an email to the provider.it’s been two weeks now ,No solution at all , all they say is wait. Scammers they robbed me.
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1 year ago
Dear SINNER91,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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1 year ago
Yes , I made a successful withdrawal before. I have verified my account with KYC and I didn’t use any bonus , this time the withdrawal was successfully processed but the money was not sent to my bank account
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1 year ago
Could you please specify the exact date your withdrawal was processed by the casino?
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1 year ago
Dear SINNER91,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
