Casino Sky Review

The player from the Netherlands had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The player had faced issues with the casino, stating they couldn't withdraw their winnings because the casino claimed they hadn't received the deposit yet. The player had been frustrated with the wait time for withdrawals, but later confirmed that the issue had been resolved.

The player from the Netherlands had his account blocked after he requested a loyalty bonus because he was never able to make a withdrawal. The Complaints Team had asked the player for additional information regarding the account blocking and had requested confirmation of whether the player had passed the full KYC verification. However, the casino did not respond to the inquiries. Consequently, the Complaints Team was unable to investigate further and had to close the complaint as unresolved.

The player from Japan had issues with CasinoSky. After winning from a no-deposit bonus, his account had been closed and winnings were confiscated due to alleged multiple accounts. The player insisted that he had not used the casino before and that there couldn't have been a duplicate accounts issue. Despite our efforts to understand the situation by asking relevant questions, we received no response from the player. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Sweden had had an issue with a delayed withdrawal of 3000 euros from an online casino. Despite the casino having stated that the withdrawal had been processed, the funds had not reached his bank account. The player had made successful withdrawals in the past and had completed the KYC verification process. The issue was later resolved, and the player had confirmed receipt of his funds.

The player from Sweden had reported ongoing issues with being involuntarily logged out of their Casino Sky account, especially while they were trying to double the bets. This had resulted in their lost winnings, estimated at 601 euros. The player had reported the issue to the casino's support team but had received no response or resolution. After the player mentioned contacting us, the casino deposited the lost winnings into the player's account. However, without a confirmation from the player, we were forced to reject the complaint.