Casino Sky - Player's account has been closed and his winnings have been confiscated.

I've managed to increase my no deposit bonus of 7777 yen to roughly 40,000 yen at CasinoSky and attempted to withdraw it.

However, CasinoSky has not only closed my account stating that there's a history of previous paybacks, but they have also confiscated my winnings.

This is impossible as I've never used this casino before, so there can't be any such payback history or duplicate accounts.

Please lend me your support.

Dear genkihitomi1012, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear genkihitomi1012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.