Casino Rocket - Player's deposit not recognized by casino.

I made the deposit 18hrs ago. I have been in touch with their support staff and still nothing is getting done.

I have provided all evidence they asked for, submitted it all through their document upload section like I was asked to. All the evidence has been accepted and still no resolution.

The last person a spoke to told me to contact them on Monday, and they should know by then if they'll honour my deposit.

Dear dpeds13,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Rocket.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any previous deposits in this casino using this particular payment method?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi mate. I really appreciate your help and your response.

I have made a deposit using this method previously, but that's dating back to October last year. I have forwarded the email chain that I've been communicating with an agent (Belle).

I've tried several times through multiple avenues to get some sore of suitable response and, at best, have been given the run around coupled with some buzz words to make it sound like someone might be doing something.

Still no refund, still not credited to my account. Please see the email for a tid bit of that.

Thanks again

Dan

Could you please share a full hash of the transaction or a link to the transaction from a blockchain explorer?