The player from United Kingdom has requested withdrawals. Unfortunately, the payments seem to be delayed. Player’s complaint has been resolved successfully.
Casino Planet - Player’s withdrawals have been delayed.
Amount: £200
Casino Planet
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Hi I am still waiting for my withdrawals I have contacted the casino many many times by email I’ve not had a response off them not once in a week I am very disappointed and feel I have been ignored by this casino
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3 years ago
Dear Amy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many days ago were your withdrawals requested?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially wire transfers. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Dear Amy,
We have looked into your account and can confirm your withdrawals were paid out on the 01/04/2021. As stated in our terms and conditions, these can take up to 72 hours to process from our end.
Regards,
Casino Planet Team
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3 years ago
Thank you very much, Casino Planet Team, for your assistance.
Dear Amy,
Could you please confirm that you have received your payments?
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3 years ago
Dear Amy,
Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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3 years ago
As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Amy, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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