The player from United Kingdom has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
Casino Planet - Player’s experiencing difficulties withdrawing their winnings.
Amount: £3,400
Casino Planet
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
So I signed up 23rd July deposited £100. Later won a total of £3400
I withdrew in 3 transactions - £1000/£800:£1600
i was asked for documents a few hours later unpolished over 5 pieces. 3 days later declined. Uploaded more documents, 3 days later declined again. Sent numerous emails and live chat. Live chat then self excluded my account so couldn’t contact them anymore.
fonalky managed to get through and was verified now 7 days have passed and still no withdrawal. I’ve Tryed to email again no response. Again no live chat just a chatbot.
I just want my funds so I don’t have to keep chasing them and being stressed.
Public
Public
3 years ago
Dear Haimek,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC account verification is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days to complete this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Please let us know if this advice was helpful or we need to intervene.
Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Haimek, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
