Casino Napoli - UK player difficulties in the Napoli Casino.

This site is not registered in the UK so should never have been allowed to take UK customers. I have put over €10000 into this site and believe if it was regulated properly it would not take customers who are blocked by all other sites. I am blocked on GAMSTOP and believe all sites that take UK customers should have to block all customers.  

Hello, Joanna

Thank you very much for submitting your complaint through our website. We are sorry to hear about your problematic situation. Yes, you are absolutely correct, all casinos should cooperate with organisations which are helping problem gamblers. 

The fact that they provide services in your country should be handled by the casino and UK regulations. All UK players should play in UK licensed casinos, and we never recommend players to do otherwise, but I am not sure we can do anything here. Of course, in your situation as a player listed on GAMSTOP, it is not ok that they allowed you to register. That said, GAMSTOP says on their website that the blocking service doesn’t include all UK casinos, so it’s not a bulletproof solution. Have you informed the casino that you are a problem gambler? 

We also recommend you check out our problem gambling section: https://casino.guru/problem-gambling  .

Best regards, Jozef

Dear Joanna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.