Casino Napoli - Player’s winnings have been cancelled.

I deposited 90 euro. I then went on to win 2100 playing 2 euro stake. I think increased my stake to win a large amount. Now they ring me to say all my winnings are void and they will decline it and say I won 0. HOW IS THIS POSSIBLE. If I deposit my money and win it’s up to me how much I then continue to stake and win!!!! Disgusting

Dear Jason,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.casinonapoli.com/general-terms-conditions/?lang=en :

"Betting rules

. You must bet according to the specific rules of the game you are playing.

. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

. "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play.

Using Martingale, double-up and similar systems and strategies."

Could you please confirm that you haven’t activated any bonus when depositing funds into your account? How much was your deposit? Ideally, please forward any relevant communication and your game history to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Jason,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.