The player from United Kingdom has finished wagering requirements but is still not able to withdraw her winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Frances,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you confirm that you have completed KYC (verification) process successfully in the past? Additionally, could you forward me a link of the bonus that you have played? Thank you very much in advance. Looking forward to hearing from you.
Best regards,
Petronela