HomeComplaintsCasino Napoli - Player’s having difficulties to withdraw her winnings from bonus play.

Casino Napoli - Player’s having difficulties to withdraw her winnings from bonus play.

Amount: €2,000

Casino Napoli
Safety Index:Very low
Submitted: 21 Feb 2020 | Case closed : 10 Mar 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom has finished wagering requirements but is still not able to withdraw her winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

Won this after wagering requirements and wont pay out

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Public
4 years ago

Dear Frances,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you confirm that you have completed KYC (verification) process successfully in the past? Additionally, could you forward me a link of the bonus that you have played? Thank you very much in advance. Looking forward to hearing from you.

Best regards,

Petronela 

Public
Public
4 years ago

Dear Frances,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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