Casino Napoli - Player has been experiencing technical issues.

I realise now from others reviews that this site is one to avoid . My complaint relates to their site which was experiencing technical difficulties and error messages relating to their servers whilst I was playing, making me question the legitimacy and security of it all. 

I received constant error messages and the software played out very strangely. I went on chat spoke to an agent who told me the site was experiencing technical issues and the issue will be addressed. I emailed their support address and requested a refund for the time I was playing, as I didn’t feel comfortable that their site was secure. As I expected from this casino I received a reply saying they will not be refunding me.

Dear Toby,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication between you and the casino? My email address is petronela.k@casino.guru. How much do you reckon should be disputed amount?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Toby,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.