Casino Napoli - Declined withdrawal.

Hello i requested withdrawal request on Saturday morning, today i went to website to ask for an update. And been told that my withdrawal request been declined due to the  irregular play above 30% of my deposit.

My deposit amount was 28£ and not even 1 single bet went above 1.25 euros. I was told that i placed single bet 98.50 euros on the carnival slot - which is not true i bought bonus future which included  x10 free spins each valued 1 euro. 

The games max bet is 20 euros its not even possible that i could place single bet of 98.50 on that slot which i wouldn't do anyway 

Can someone please help me with this as this is beyond of most unreasonable excuse to stop my withdrawal request 

Hello, Dominika.

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. We consider rules like this to be predatory and always lower the rating for casinos which have them in the T&Cs. Do you agree with Casino Guru contacting the casino about this issue?

Best regards, Jozef

Dear Dominika.

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.