The player from Germany is experiencing problems with his withdrawal. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Casino MGA - Player withdrawal has been delayed.
Black points: 140
Amount: €2,000
Casino MGA
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Casino MGA has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Unfortunately at Casino MGA I have been waiting for a payout amount since October 27th, 2021 and I don't know when I will finally get my payout
MGA Casino ??????????
Automatic translation:
Public
Public
2 years ago
Dear Mujezinovic,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?
Also, could you please confirm that the disputed value is €81,671?
Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hello that should be the first payout amount at MGA Casino and every time I get the same answer again and again that the amount is in processing since October 27th, 2021 until today has not happened, so personally I can not understand that these people from MGA Casino say that you are for Payout amount have to wait a maximum of 4/6 weeks I have been waiting since October 27th, 2021 until today MfG munib
Automatic translation:
Public
Public
2 years ago
Translation
the amount involved is 2000 thousand euros
Automatic translation:
Public
Public
2 years ago
Translation
I am waiting exactly 54 working days for withdrawal amount it is really a mess from MGA Casino
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, Mujezinovic. Do I understand correctly that your withdrawal is still marked as pending in your account?
Public
Public
2 years ago
Translation
hello yes unfortunately it is looking and in progress
Automatic translation:
Public
Public
2 years ago
Thank you very much Mujezinovic for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
2 years ago
Hello Mujezinovic!
I will take care of your complaint from now on. I would like to invite representatives of Casino MGA into this complaint in order to help us resolve this withdrawal issue.
Public
Public
2 years ago
Translation
Thank you I hope everything goes well
that is really only payout at MGA Casino and soon there are problems I thank you again
Automatic translation:
Public
Public
2 years ago
We would like to ask Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
2 years ago
Dear Mujezinovic,
I tried to contact the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.
