Casino MGA - Player's withdrawal is delayed

Hi! Played at https://www.casinomga.com/en/. Won 3800kr. After that I made a withdrawal of 3800kr. It was on 15.01.2023. When I log into my account. It just says that it is under treatment. Have been in contact with their chat function 2-3 times. Each time it is so that they have to contact their department for finance, that they have to update my case, etc. After that, the chat is closed immediately.

Dear demoa ,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

It says this on my account when I log in. I have been in contact with them yesterday, on the chat function. They just said that they have to update my cases.,..etc. The chat closes automatically.

This is what I also received from them. When I asked what was wrong? They said that it was their system that sent the wrong mail to me, and everyone else. That she should check them, etc. After a few seconds they said that the money is on its way. That it takes approx. 21 days, etc. When I contacted them again. Almost the same thing again. Now it was that my case had to be updated. That they should contact their department for finnan's. Isn't it easier for them to say directly. You get nothing. Period final.

Dear demoa,

Thank you very much for your email, and your replies.

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints may change the casino's approach.

Regrettably, it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.

The casino can reopen this complaint anytime.