The player from Germany has requested a withdrawal a month ago. It has been pending since. Casino didn't answer.
Casino MGA - Player’s withdrawal has been delayed for over a month.
Black points: 70
Amount: €600
Casino MGA
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Casino MGA has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I played on January 31st (without bonus etc) at Casinomga.de , first lost almost € 500, then won € 600, went straight to the payout, then an email came (Hello Dagmara,
Congratulations! We have received your withdrawal request.
Method: Bank transfer
Transaction ID: *******
Amount: 600 EUR
Description: Bank transfer
* Please note that a bank transfer can take 7 to 21 working days.
You can always contact us at support@casinomga.com.
With best regards,
casinomga
Payment and risk team)
and then nothing happens until now
in support keep saying (Hello Dagmara,
We apologize for the delay.
We will forward your complaint to our finance department.
With best regards,
Mika
Casinomga customer service)
It's been 32 days and my payout is still not there.
Automatic translation:
Public
Public
3 years ago
Dear Dagmara,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Is the withdrawal still pending in your account or it has been processed already but never reached you?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Thank you very much, Dagmara, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
Hello Dagmara,
I looked at your complaint and will do my best to help you. I would like to invite Casino MGA into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
Public
Public
3 years ago
We would like to ask the Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
3 years ago
Translation
They have now just put it back as play money, very strange 
Automatic translation:
Public
Public
3 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
