Casino MGA - Player’s withdrawal has been delayed for two months.

I did complete verification and they accepted my withdraw but they deny paying if for nearly two months saying that they have many withdraws to finish before me

It is almost two months

Dear Mehdi,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is really a long time. Could you please forward any relevant communication together with a confirmation of successful account verification to petronela.k@casino.guru? Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Mehdi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.