Casino MGA - Player’s withdrawal has been delayed.

Hi and from 11 August 2021 that I made a withdrawal from this casino but it is still being processed I say it seems absurd

Dear Mauro,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

But they cannot be denounced or closed. Thanks and good work

Dear Mauro,

Do I understand correctly that payment is still pending inside your account without being processed, or it has been sent but never reached you?

Nothing came to me and and it is the first time I withdraw without bonus

Never sent and never received they always say patience patience but cash nothing for example there is bizzocasino 24 hours and you have the money on the 10/10 account

Thank you very much, Mauro, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We hope and thank you for what you do

Hi Mauro,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Casino MGA to the conversation to participate in the resolution of this complaint.

We would like to ask Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Mauro,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this one. I wish I could be of more help.

Best regards,

Peter