Casino MGA - Player's withdrawal has been delayed.

Hi

I have had 1250 paid out from my credit balance and this has not arrived to this day. The payout was on March 8th, 2022 at around 1 p.m.

Kind regards

Dear Hupe3881,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I see that you had a similar complaint in the past but the dispute value is different.

Has the previous complaint been resolved? Have you received that withdrawal? Do I understand correctly that this complaint is about a new withdrawal request?

Thank you in advance for your reply.

Best regards,

Kristina

No, the complaint is accidentally in there twice.

Kind regards

I made a mistake, yes, that's right, I already had a complaint of 250 euros, but I've received it in the meantime.

Kind regards

Thank you for your clarification, Hupe3881. Could you please advise which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Also, what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Thank you in advance for your reply.

Hello, so I always specified bank transfer as payment, the payment is still pending and in the chat I am always put off with the words we will pass it on to the finance department and they would be very sorry.

Kind regards

Dear Hupe3881,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.

The casino can reopen this complaint anytime.