The player's withdrawal has been rejected for unknown reason. The complaint was closed as resolved after the player confirmed that he received the money.
Casino MGA - The player's withdrawal has been rejected.
Amount: €250
Casino MGA
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
2 years ago
Translation
hello I won about 4500 euros a year ago and then wanted to have 4000 euros paid out about 1 month ago I got the money credited back to my account because something went wrong, I don't know.
Now I have only given 250 euros for payment and I still have nothing.
Automatic translation:
Public
Public
2 years ago
Hello Michael,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Casino MGA.
Please allow me to ask you a few more question before we would move forward.
When exactly did you request the withdrawals? Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your balance?
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, so my first payout was on March 23rd, 2021, my account was already verified but I don't have any more emails from it.
Yes, I played with a deposit bonus and continued to play until the wallet was empty and I was able to withdraw.
The current payout is from 01/26/2022
Regards W****** Michael
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Hello Michael,
Didn't the casino send you any kind of e-mail regarding this issue? Voiding the balance usually means that you have breached their bonus terms and conditions. If they sent, please forward it to nikolas.b@casino.guru.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, I think you misunderstood me.
So my balance was not invalidated, the wallet was a bonus condition that had to be played down to zero so that you could only then make a payout. I did that and had the money paid out to me, but nothing ever came up, even after several requests
Up until a few weeks ago they said something went wrong and they would credit me back with what happened.
Now this time I only took a small amount of it for a renewed payment, which has still not come until now.
Regards W***** Michael
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Translation
Hello, I wanted to ask if there is anything new?
Kind regards
Automatic translation:
Public
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2 years ago
Dear Michael,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.
The casino can reopen this complaint anytime.
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