HomeComplaintsCasino MGA - Player’s struggling to withdraw his winnings.

Casino MGA - Player’s struggling to withdraw his winnings.

Amount: €250

Casino MGA
Safety Index:Very low
Submitted: 15 Feb 2022 | Case closed : 01 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

Hello, I really won there once, I stuck to everything and wanted to have €4000 paid out. After about a year I asked again and was told I should try again, there were problems and the money was credited back to me.

then I tried it again on January 26th, 2022 and waited but nothing happened. I still have before me then pay out 2500 of the 4000 euro again if that works if 250 don't even arrive.

Mfg Michael

Automatic translation:
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Public
2 years ago

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible.

Looking forward to hearing from you.

Best regards,

Petronela

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2 years ago

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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