The player from Germany is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.
Casino MGA - Player’s struggling to withdraw his winnings.
Amount: €250
Casino MGA
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I really won there once, I stuck to everything and wanted to have €4000 paid out. After about a year I asked again and was told I should try again, there were problems and the money was credited back to me.
then I tried it again on January 26th, 2022 and waited but nothing happened. I still have before me then pay out 2500 of the 4000 euro again if that works if 250 don't even arrive.
Mfg Michael
Automatic translation:
Public
Public
2 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible.
Looking forward to hearing from you.
Best regards,
Petronela
