The player from Japan is dissatisfied the payment method he used to deposit with was discontinued. We couldn't offer any assitance to the player and rejected the complaint.
Casino.me - Player is unable to deposit.
Amount: ??
Casino.me
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
One day, I suddenly became unable to make deposits with Vega Wallet.
Deposits cannot be made for vague reasons such as security reasons
I can't believe it.
Automatic translation:
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1 year ago
Dear QED1001,
Thank you very much for submitting your complaint. I’m sorry to hear about your deposit issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. A payment method can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if there is any other issue I may help you with?
Thank you in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Does that mean it can't be fixed anymore?
Automatic translation:
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1 year ago
Dear QED1001,
I understand your frustration, but you will need to ask the casino for more details if the measure is temporary or permanent. We are unfortunately unable to offer any assistance in the matter.
Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
