Hi good day, I played at the casino "Casinolab" since the date "Sept 26,2022" I’m trying to get my winnings.
The casino is not able to cash out my winnings for couple months now and the live chat isn’t really helping me out here.
My first deposit was on Sept,26,2022. My win was about $597.25 CAD.
Now for the past 2-3 months i've been back and forth with casinolab staff. Asking for details and documents in order for them to verify my account.
Finally, after 2 months of emails, my account was finally verified on 18nov2022. I've then requested 1 withdrawal on 23nov2022 and it was cancelled. Therefore, I've re-initiated the transfer again on 28nov2022. And this is after all of the account has been verified and live chat kept saying please wait. But there is no help from their end.
Recently, I have been asking them to check on my withdrawal request and they told me that there are problems with the process. This has been going on for the past 3 months and no one can help me.
Please let me know what I can do?
Please much help is needed to sort this out.
Thanks in advance,
Michael
Hi good day, I played at the casino "Casinolab" since the date "Sept 26,2022" I’m trying to get my winnings.
The casino is not able to cash out my winnings for couple months now and the live chat isn’t really helping me out here.
My first deposit was on Sept,26,2022. My win was about $597.25 CAD.
Now for the past 2-3 months i've been back and forth with casinolab staff. Asking for details and documents in order for them to verify my account.
Finally, after 2 months of emails, my account was finally verified on 18nov2022. I've then requested 1 withdrawal on 23nov2022 and it was cancelled. Therefore, I've re-initiated the transfer again on 28nov2022. And this is after all of the account has been verified and live chat kept saying please wait. But there is no help from their end.
Recently, I have been asking them to check on my withdrawal request and they told me that there are problems with the process. This has been going on for the past 3 months and no one can help me.
Please let me know what I can do?
Please much help is needed to sort this out.
Thanks in advance,
Michael