Casino Lab - Player’s complaining about the overall casino experience.

CASINO LAB

Canadian privacy rules and regulations does not apply for this Malta based online casino. It is like, dealing with some sort of scam – 3 identification documents needed to be submitted before you can make a withdrawal and waiting period 2-4 weeks. Very unfortunate experience even starting playing in this casino. The question is why the Canadian gambling license was even given to them in a first plays. Canadian gambling commissioners whatever province they are from, should be held accountable for letting such casinos into Canada jurisdiction.  

Dear Vlad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events. Could you please elaborate? Resolving which problem would be the priority for you?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"They finely completed my document checks, but the issue still remains with Canadian privacy law. Gambling licensing for casino like that, contradicts the law. The casino should more upfront with document requirements, before letting you register on they site."

Thank you, Vlad, for your reply. Do I understand correctly that your account has been successfully verified now? Would you like to keep this complaint opened till you receive your payment? 

Dear Vlad,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.