Casino Infinity - Player’s withdrawal delayed at Infinity Casino.

Good evening, I made a deposit at Infinity Casino and I have won 500 euros in betting games. However, since Sunday night, I have been trying to withdraw my money... They told me to wait for 3 working days, but as of today, they haven't done anything. It seems like a scam, I would advise everyone to stay away from them. I will update you if anything changes....

Dear Gewrgia21,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

The issue is not that 15 days have passed... I can wait but I have made a withdrawal since Sunday night, they have been telling me since Monday that this is not the case... but even if it were, they are telling me that in 72 hours it will be over check and they have gone through and the money is still in to cancel withdrawal...and I have told them since the day I registered for account verification and they have replied that nothing is needed yet....what is happening I can't understand

All good they paid me finally I will continue....

Dear Gewrgia21,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru