The player from Greece purchased a 20 euro bonus, but the game froze after the transaction, preventing him from playing for two days. Despite sending multiple emails, he has not received any response from the casino.
Casino Infinity - Player’s bonus purchase has been stalled.
Amount: €20
Casino Infinity
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for casino to reply
6d 8h 17m 54s
Case summary
15 hours ago
Public
Public
1 week ago
Translation
Good evening! I purchased a bonus worth 20 euros and the game suddenly froze after taking the money from my balance! Whenever I try to enter the game, it's been stuck for 2 days now and I can't play it! I've sent numerous emails, but haven't received any response!
Automatic translation:
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1 week ago
Hello billaros7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Regards,
Nick
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1 week ago
They do not answer me still now!ITS BEEN NOW 3 DAYS!THEY DONT RETURN MY MONEY AND THE SLOT THAT I BOUGHT THE BONUS STILL DOESNT WORK!
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1 week ago
Can someone answer me plz??I send 10 emails to casino infinity these 10 days and I haven’t got any reply from them!!They are scam casino for sure!Help me with them
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6 days ago
Hello billaros7,
Thank you for the information you’ve provided so far. Since we have no additional details regarding your stuck balance in the game, I’ll be forwarding your complaint to my colleague Michal (michal.k@casino.guru), who will assist you from here.
Wishing you the best of luck in resolving this.
Best regards,
Nick
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15 hours ago
Hello billaros7,
I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.
We would like to invite Casino Infinity to join the conversation.
Dear Casino Infinity,
I would appreciate it if you could clarify the reasons behind the prolonged malfunction of the slot game. Have you obtained any insights from the game provider regarding this issue, or any information on when the disputed slot game will function correctly? Furthermore, could you inform me when the funds will be credited back to the players' accounts?
Casino Infinity has 6d 8h 17m 54s to reply
