The player from Spain alleged that the casino was a scam, claiming she had lost 45 euros without receiving any bonuses or free games. The complaint was rejected due to a lack of response from her, which prevented further investigation or potential solutions. The Complaints Team remained open to assist her should she choose to resume communication in the future.
Casino Infinity - Player accuses the casino of low RTP.
Amount: €1
Casino Infinity
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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2 months ago
Translation
This... this isn't a casino... it's a scam, a robbery, total garbage. For 45 euros playing at 10 cents, I didn't get a single free game or even a miserable bonus. Since I started, it just sucked up all the money until the end without paying a single cent. This should be reported because what you are doing is stealing. Luckily, I recorded it, and I am part of a YouTube community where people from all over the world share their experiences with online casinos. I will share mine. Your casino is a scam and a robbery. You should be ashamed. Everyone will see what you do on the web, and fewer people will fall into your trap. You should be ashamed.
Automatic translation:
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2 months ago
Dear blancajaquet16,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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2 months ago
Dear blancajaquet16,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
