Casino Gran Madrid Online - Player's cashback bonus is not processed.

Casino Gran Madrid returns 5% of the net amount lost in cash every week (it’s a bonus that becomes available for withdrawal by betting 1 cent, then it’s ready to be used for whatever you want). The problem is that they are not giving it to me, claiming inaccurate data on the casino's part and closing the case. I have sent them evidence, but they keep repeating the same thing like robots and close the case.

Dear terminator008,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Gran Madrid Online.

Please understand bonuses based on automatic losses are calculated and awarded automatically. We can't penalize the casino or compel the casino to award you any bonus if you are not eligible for it.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any deposits during the relevant time period in the casino?
• Have you accepted any bonuses in the casino during this time period?
• Have you requested your gaming history that served as the basis of the casino justification your bonus wasn't credited? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I have made a lot of deposits every week, the casino bonuses seem a little fraudulent to me and I have already gotten tired, sometimes they gave it to me and sometimes they didn't, I also have to say that I have tried to communicate so that they could give me explanations as to why they didn't give me those bonuses and they didn't even answer their last question because I haven't requested the game history from the casino, the game history is in a tab accessible to every user I entered to check how much I had lost.

Also say that I have been entitled every week to another bonus of 25% of all unlimited losses with a release requirement but they never gave it to me (I think that since I am good at releasing the bonuses they don't give it to me), although it is not the one I claim.

Hello casino guru, I have decided to forget about the casino and that's it and the end of the solution. thank you very much for assisting me

Dear terminator008,

We are sorry we could not be of more help on this occasion.

Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.