In this review of Casino Gran Madrid Online, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Casino Gran Madrid Online scored a High Safety Index of 8.5, which makes it a recommendable option for most players in terms of fairness and player safety. Proceed with reading our Casino Gran Madrid Online review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Is Casino Gran Madrid Online fair and safe? Safety Index explained
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Casino Gran Madrid Online, we read and assessed Terms and Conditions of Casino Gran Madrid Online in-depth. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
According to our approximate calculation or collected information, Casino Gran Madrid Online is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we know, no relevant casino blacklists include Casino Gran Madrid Online. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
In our comprehensive review of all relevant aspects, Casino Gran Madrid Online has attained a High Safety Index of 8.5. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Casino Gran Madrid Online Terms and Conditions
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Casino Gran Madrid Online to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Casino Gran Madrid Online
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We have found no relevant complaints about this casino.
Casino Gran Madrid Online user feedback and reviews
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
So far, we have received only 4 player reviews of Casino Gran Madrid Online, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Casino Gran Madrid Online company data and licenses
Casino Gran Madrid Online is owned by ESGAMING, S.A.U. and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
Casino Gran Madrid Online has a gambling license issued by Dirección General de Ordenación del Juego in Spain.
Note: Casino Gran Madrid Online is associated with land-based casinos or betting businesses. Based just on the online casino website, this casino would have a lower Safety Index than it now gets from us. However, due to the availability of brick-and-mortar venues and the credibility they bring to the online casino, its Safety Index has been slightly increased.
Win and withdrawal limits, payment options
Casino Gran Madrid Online accepts deposits via 9 payment methods. This includes: Skrill, PaySafeCard, VISA, Mastercard, PayPal, Bank transfer, ApplePay, Cash deposit, Bizum.
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Casino Gran Madrid Online.
Language
Website
Customer support
Live chat
English
Spanish
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Casino Gran Madrid Online, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Casino Gran Madrid Online to be good.
Casino Gran Madrid Online casino games and slots
Casino Gran Madrid Online has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Jackpot games, Live games, Keno, Virtual sports, Other games, Crash games, Live blackjack, Live poker, Live roulette.
Games from 41 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, ELK Studios, Push Gaming, BGaming, Bally, Wazdan, Lightning Box, Red Rake Gaming, Spinomenal, 1X2 Gaming, Tom Horn, Relax Gaming, Inspired Gaming, Oryx Gaming, Leap Gaming, Fantasma Games, MGA, Synot Games, Skywind Group, G Games, Spribe, Gamomat, Zitro, Golden Race, CT Interactive, Gaming Realms, Light & Wonder, Triple Cherry, Hacksaw Gaming, Amusnet (EGT), Ruby Play.
Bonuses and codes offered by Casino Gran Madrid Online
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from Casino Gran Madrid Online in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our Casino Gran Madrid Online bonuses page.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(9)
Payment methods (9)
Withdrawal limits
Not Limited for EUR
Games
Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
No baccarat
Jackpot games
Live games
No poker
No craps
Keno
No scratch cards
No eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
No baccarat
Jackpot games
Live games
No poker
No craps
Keno
No scratch cards
No eSports betting
Crash games
Language options
Spanish website
English customer support
All languages
(2)
All customer support languages
EnglishSpanish
English live chat
All languages
(2)
All livechat languages
EnglishSpanish
Game providers
Show all
(41)
Game providers (41)
CASINO SCREENSHOTS
Positives
Slots with huge jackpots
Backed by land based casino
Option to show RTP of all games
Phone customer support available
Fast withdrawal processing based on players experience
Good reputation after its setup in 2011
Payments by PayPal are available
Negatives
Limited responsible gaming options
Live chat is only available from 9:00 AM to 01:00 AM
Browse all bonuses offered by Casino Gran Madrid Online, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(4)
User reviews of Casino Gran Madrid Online
This is a place to share experience with Casino Gran Madrid Online. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I became a client 1 month ago, at first everything was fine, since I didn't start very well to be honest, I lost about €500/€700 the first week, they contacted me to tell me that they were opening an exclusive channel for VIP clients; where they would resolve all my doubts over the phone and instantly. All this correct. The weeks went by and everything started to turn around, the next week I recovered €700 and had major profits of around €400. The following week I won another €1,000, and this last week was the crem de la crem, where I accumulated a total balance of +€4,400. During this week, they started blocking markets, limiting bets, and Found Error messages appearing, where they wouldn't even let me place the bet. For example, I previously made bets of €100 and now I could only bet €11. And the last thing came to me yesterday. Suddenly I receive an email telling me that they are benefiting from article 9.3 (right of admission) and that in 1 month they will delete my account and in the meantime it is blocked and suspended. Summary, when you lose money they make you VIP and when you win they expel you from the casino. A shame, it was a great casino, where everything worked correctly. He rated it Very Negative, for the simple fact that you can only play if you lose, if you win you are expelled. I don't think it deserves another evaluation.
Me hice cliente hace 1 mes, al principio todo bien, ya que no empecé muy bien la verdad, perdí unos 500/700€ la primera semana, se pusieron en contacto conmigo para decirme que me abrían un canal exclusivo para clientes V.I.P; donde resolverían todas mis dudas de manera telefónica y al instante. Todo esto correcto. Fueron pasando las semanas y todo se empezó a girar, la siguiente semana recuperé los 700€ y tuve unas ganancias a mayores de unos 400€. La siguiente semana gané otros 1.000€, y esta última semana fue la crem de la crem, donde acumulé un balance total de +4.400€. Durante esta semana, me empezaron a bloquear mercados, limitar apuestas y apareciéndome mensajes de Found Error, donde no me dejaba ni realizar la apuesta. Por ejemplo anteriormente hacía apuestas de 100€ y ahora solo podía 11€. Y lo último me llegó ayer. De repente me llega un correo donde me dicen que se acogen al artículo 9.3 ( derecho de admisión ) y que en 1 mes eliminarán mi cuenta y mientras tanto queda bloqueada y suspendida. Resumen, cuando pierdes dinero te hacen VIP y cuando ganas te expulsan del casino. Una pena, era un gran casino, donde todo funcionaba correctamente. La valoró Muy Negativa, por el simple hecho de que solo puedes jugar si pierdes, si ganas te expulsan. No creo que se merezca otra valoración.
They pay everything, and quickly
Pagan todo, y con rapidez
Market shares
Cuotas de mercado
As soon as you start making a decent amount of money, they kick you out.
En cuanto empiezas a ganar una cantidad decente de dinero, te expulsan.
In general, the casino stands out for the variety of games and bonuses. The negative point why I closed my account is the time to approve payments (3 days) and then pay them. There are countless faster casinos. To collect they do it automatically.
En general el casino destaca por la variedad de juegos y bonos. El punto negativo por el que cerré mi cuenta , es el tiempo para aprobar pagos(3 días) y después pagarlos. Hay infinidad de casinos más rápidos. Para cobrar lo hacen automáticamente .
My experience with this online casino has always been positive, both in terms of customer service and the operation of its games. As I said on other occasions, my basic hobby is slots. At Casino Gran Madrid I have never had problems regarding their operation and I think their percentage of prizes is high. In short, a place where I have always felt comfortable playing.
Mi experiencia con este casino online siempre ha sido positiva, tanto a nivel de atención al cliente como de funcionamiento de sus juegos. Como dije en otras ocasiones me afición básica son las slots. En Casino Gran Madrid nunca he tenido problemas en cuanto al funcionamiento de las mismas y creo que su porcentaje de premios me parece que es alto. Resumiendo, un lugar en el que siempre me he sentido cómodo jugando.
Customer service (WhatsApp included).
Atención al cliente (WhatsApp incluido).
Operation of your slots.
Funcionamiento de sus slots.
They should expand their catalog of slot providers.
Deberían ampliar su catálogo de proveedores de slots.
It is very good because they give you very good bonuses
Está muy bien porque te regalan muy buenos bonos
Very good game
Muy buen juego
many promotions
Muchas promociones
Not very good coverage
No va muy bien de cobertura
Safety Index explained
Safety Index of Casino Gran Madrid Online explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Gran Madrid Online. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a positive impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
Other factors
Reputation helped by land-based casinos or betting shops
Complaints about Casino Gran Madrid Online and related casinos (8)
8All1Opened0Not solved3Solved4Rejected
Complaints directly about Casino Gran Madrid Online
