The player from Germany has tried to close his account. Unfortunately, the enquiry was ignored.
Casino Fantastik - Player’s attempt to close his account has been overlooked.
Amount: €50
Casino Fantastik
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Casino Fantastik has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hello, I played at this casino, but after reading the terms and conditions, I didn't feel like very, very very dubious ... but it gets worse and is very brazen after I asked to close my account, 25 € were credited to me, great in and of itself, now aaaaaaaber .... my account can only be closed after 30 days if it remains inactive, a deposit limit was not set up either, that is so cheeky and shameful !!! ! Everyone should stay away from this casino!
Automatic translation:
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4 years ago
Dear Marcel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent requests for your account’s closure. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why?
I have checked terms and conditions, and this is what I found https://casinofantastik.com/general-terms-conditions/:
„ACCOUNT CLOSURE
You are entitled to close your Account and terminate this Agreement at any time by contacting Support using the Contact Us page in the Help Center, or via email, and we will respond within a reasonable time. You will be responsible for activity on the Account until the closure has been finalized by us.
In the event of cancellation of the Player’s Account, a Player shall be permitted to withdraw any balances exceeding withdrawal fees, in line with our Withdrawal policy."
"RESPONSIBLE GAMING
For those customers who wish to restrict their gambling, we provide voluntary self-exclusion tools, which enable you to close your account or restrict your ability to place bets. If you require any information relating to this facility please contact Customer Support.
We will endeavor to implement your request within a reasonable time period and to ensure compliance with your self-exclusion. However you accept that we have no responsibility or liability whatsoever if you continue gambling before your request has been implemented or you seek to use the Website and we fail to recognize or determine that.
You acknowledge that exclusion and limits are set per account, and should you have accounts on more than one site owned by us, you must set the limits on each account."
Contact info: support@casinofantastik.com
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Thank you very much Marcel for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Marcel
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
