The player struggles to close his account as the casino is non-responsive. We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'.
Casino Eagles - The player struggles to close his account.
Black points: 100
Amount: ??
Casino Eagles
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Casino Eagles has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello Casino Guru team,
Casino Eagles does not want to close my account. I have contacted the casino many times. I've tried email and the contact form. The casino does not respond to my request to close the account. Please help me.
Automatic translation:
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2 years ago
Hello Lucky90,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Eagles. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you request for closing your account for the first time? How exactly did you request for it? Do you have any remaining balance on your casino account?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hi Nick,
I don't know the exact date. But it was about 3 weeks ago. As mentioned, I tried email and the contact form. I didn't have any remaining credit. It was all gone. The reason I gave was "problematic gaming behavior". I think every casino is obliged to react immediately to such a reason. I can send you a screenshot of my last email if you want.
Thank you for standing up for me Nick 👍👍
Automatic translation:
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2 years ago
Please forward the e-mail you sent to the casino to nikolas.b@casino.guru.
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2 years ago
Translation
Hello Nick,
I just sent you the email.
Greetings
Haris
Automatic translation:
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2 years ago
Thank you Lucky90 for all the information. I will now forward your complaint to my colleague Jozef who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Translation
Hey Nick,
Thanks again for your support. Hope we can find a solution 🙂
Automatic translation:
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2 years ago
Hi Lucky90,
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
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2 years ago
Translation
Thanks Jozef,
I really appreciate your work.
In case the casino doesn't answer I would be glad if you could give me the contact details of the casino's licensing authority. I think every casino is obliged to exclude players who request closure for gambling reasons.
Thank you very much.
Greetings
Automatic translation:
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.
Dear Lucky90,
I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at the licensing authority of the casino. I will gladly help you with it, you may reach me at the email address mentioned below. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.
Best regards, Jozef
