The player struggles to close his account as the casino is non-responsive. We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'.
Casino Eagles - The player struggles to close his account.
Black points: 100
Amount: ??
Casino Eagles
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello Casino Guru team,
Casino Eagles does not want to close my account. I have contacted the casino many times. I've tried email and the contact form. The casino does not respond to my request to close the account. Please help me.
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1 year ago
Hello Lucky90,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Eagles. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you request for closing your account for the first time? How exactly did you request for it? Do you have any remaining balance on your casino account?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hi Nick,
I don't know the exact date. But it was about 3 weeks ago. As mentioned, I tried email and the contact form. I didn't have any remaining credit. It was all gone. The reason I gave was "problematic gaming behavior". I think every casino is obliged to react immediately to such a reason. I can send you a screenshot of my last email if you want.
Thank you for standing up for me Nick 👍👍
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1 year ago
Translation
Hello Nick,
I just sent you the email.
Greetings
Haris
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1 year ago
Thank you Lucky90 for all the information. I will now forward your complaint to my colleague Jozef who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Translation
Hey Nick,
Thanks again for your support. Hope we can find a solution 🙂
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1 year ago
Hi Lucky90,
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
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1 year ago
Translation
Thanks Jozef,
I really appreciate your work.
In case the casino doesn't answer I would be glad if you could give me the contact details of the casino's licensing authority. I think every casino is obliged to exclude players who request closure for gambling reasons.
Thank you very much.
Greetings
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1 year ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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1 year ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.
Dear Lucky90,
I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at the licensing authority of the casino. I will gladly help you with it, you may reach me at the email address mentioned below. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.
Best regards, Jozef
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