Casino Alpha - Player’s struggling to withdraw his winnings.

Dear Anto1318,

Thank you very much for submitting your complaint and forwarding relevant screenshots. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please clarify why you couldn’t withdraw the entire amount through Piastrix?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

i made 140 euros withdrawal to piastrix yesterday. It was successful but can’t able to withdraw in my bank account. I always got error message rejected, no reason why?

I think both piastrix and sticpay ewallets are controlled by casino alpha support.

I was deposited 21 euros in to my account via sticpay ewallet yesterday the money has been debited from ewallets but still not yet credited in to my casino account.

I have deposited via MasterCard my deposits 1395 euros, how could deposits been accepted but withdrawal not? My bank side no problem for receiving money, I need my winnings back to my card for safe method because sticpay looks like fraud and managed by lsentertainment nv the owner of casino alpha.

i asked the casino support now they are saying my payment is being processed but doesn’t look like.

I will send the chat history in separate mail.

Hi

i have received my withdrawal in sticpay ewallet, when I receive the money in my bank account I will update it then please close the complaint as solved.

I fully understand your frustration, Anto1318. I will set the timer for additional 5 days and if there’s no development by Friday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hi

finally I have received my withdrawal via Bitcoin. Thanks for your reply.

antony.

Thank you very much, Antony, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Please close the complaint as resolved.

thanks.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Antony, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru