Casino Adrenaline - Player faces difficulties in withdrawing winnings.

So far i made two deposits, i won 100 and at first they refuse to give it claiming i had mixed bonuses. Told them the only bonus i had was the one support gave me for the new user bonus. Then i was told it was rejected because my balance was above 1$ when i deposited which I know for a fact it was not. They only allow you to see the last 50 game spins you've made so their claims have zero proof to back it up. After complaining to them i was told they would make an exception but they are denying me anything i won from the bonus. At this point i am still waiting to be verified in order to Recieve my small withdrawl. I play on a lot of sites and never in my life have i ever had such a difficult time getting a withdrawal. They make up their own rules with no proof to show. Horrible communication and a nightmare to deal with. Do not waste your time or money on here.

Dear patlarsenxoxo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please specify which exact bonus did you activate and play?
• Was your account, including the payment method, successfully verified already?

If there’s any relevant communication, please forward it to petronela.k@casino.guru along with a screenshot of your bonus history.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear patlarsenxoxo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Player's additional comments:

Hi there, no im still waiting to be verified too, which is taking them forever even though i know my documents are fine. Here is a screenshot of the bonus i used. 

Hi patlarsenxoxo,

• Could you please advise if your account has been verified already?
• If not, have you been advised what seems to be a problem?

Thank you.

Dear patlarsenxoxo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.