The player from California had deposited $10, believing it to have been the minimum deposit amount, but was later informed by the casino's support team that the actual minimum was $20. He had requested his deposited amount to be credited or to receive free spins equivalent to the amount deposited. However, due to the player's lack of response to our inquiries for further clarification, we had been unable to proceed with an investigation or provide potential solutions. The complaint was consequently rejected.
Casino Adrenaline - Player experiences issues with deposit.
Amount: $10
Casino Adrenaline
Safety Index:Very highSafety Index
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9.5
Casino Adrenaline has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
12 months ago
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1 year ago
I deposited 10 dollars in etc because the amount that it says is minimum is ten but then the chat says it’s 20 but it clearly says 10 on the page where you deposit. I tried asking for at least then to credit me due to the site having the wrong info and they are refusing time fix the problem all I’m asking for is credit to my account or even free spins equivalent ti the amount I deposited which I think ended up being 8 something.
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1 year ago
Dear rtorres2103,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if it was your first deposit in this casino?
- Could you clarify where the minimum of $10 was displayed?
I have checked the banking section on the casino website and this is what I found (here):
I apologize, but it appears that the displayed minimum is $20. If you deposited below this minimum amount, the funds might not have reached the casino, and we cannot compel the casino to credit this amount to your account.
Thank you in advance for your reply and understanding.
Best regards,
Petronela
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1 year ago
Dear rtorres2103,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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12 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
