The player from Spain has requested withdrawals of 500 euros each on December 21 and 22, but after more than 14 days, the funds remain under review and unapproved. Despite reaching out to customer support, the player has received no further verification requests or updates on the situation.
Casinia Casino - Player’s withdrawals are delayed.
Amount: €1,500
Casinia Casino
Safety Index:HighSafety Index
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8.4
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Case opened
Current status
Waiting for Casino Guru to reply
5d 23h 56m 54s
Case summary
yesterday
Public
Public
2 days ago
Translation
Hello, I requested withdrawals of 500 euros each on December 21 and 22. It has been over 14 days, and I have not received anything, nor has the withdrawal been approved; it is still under review. The casino tells me that it might take longer, but they say processing takes between 3 to 5 business days. I have been persistent by contacting the chat, but I still haven't received the money, nor have they asked me to verify my account.
Automatic translation:
Public
Public
yesterday
Dear caniche7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.
Have you made any successful withdrawals before?
Am I correct in understanding that you have not submitted any identity documents for verification to this casino yet?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play (e.g. slots, live casino games, sports betting)?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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